Privacy notice

Who we are

DIME DEVELOPMENT C.I.C. (company number 15690433) is the data controller for information you send us through this website. Our registered office is 6 Temsford Close, Harrow, England, HA2 6LB. You can contact us at Dimedevelopment@hotmail.com.

What we collect

When you use our contact form we collect:

• who you are (parent, school, organisation, young person 16+ or other)
• your name and email address
• your phone number, if you choose to give it
• the programme you're interested in, if you choose one
• your message

Giving us these details is up to you, but we need your name, email address and message to reply. Your phone number and programme are optional.

Please don't send medical details or information about special educational needs through the form. We will talk about those with you directly if needed.

We don't use analytics, advertising or tracking cookies. See our cookies page.

Why we use it, and our lawful basis

We use your details only to reply to your enquiry and, if you go ahead, to arrange sessions with you. Our lawful basis is our legitimate interest in responding to people who contact us, and taking steps at your request before entering into a contract with you.

Who we share it with

Your message is delivered to us by email using Resend, an email delivery service that acts as our processor. Resend may process data outside the UK; where it does, it relies on safeguards recognised under UK data protection law. Resend keeps a copy of sent messages in its logs for its standard retention period.

The message is delivered to our email inbox, which is provided by Microsoft (Outlook.com). Microsoft stores it under its own terms and privacy statement and may process it outside the UK, relying on safeguards recognised under UK data protection law.

This website is hosted by Vercel. When you visit, Vercel processes your IP address and basic request details to deliver the site and keep short-lived security logs. When you send the form, we also use your IP address for a few minutes to stop the form being flooded (our legitimate interest in keeping it working). Vercel may process this data outside the UK under safeguards recognised under UK data protection law.

We don't sell your information or share it with anyone else unless the law requires it.

How long we keep it

We keep enquiry emails for up to 12 months after our last contact with you, unless you become a client, in which case we keep records for as long as we need them to run sessions and meet legal obligations.

Photos

We publish photos from sessions, camps and events in our gallery only with written consent from a parent or carer for every young person who can be identified, and from any adult in the photo. Our lawful basis is that consent. We never name young people alongside photos, and we remove location data from images before publishing.

You can withdraw consent at any time by contacting us, and we will take the photo down. Withdrawing consent doesn't affect anything published before you withdrew it, but we won't use the photo again.

Your rights

You can ask to see, correct or delete the information we hold about you, object to how we use it, ask us to restrict its use, or ask for a copy in a format you can take elsewhere (data portability). Where we rely on your consent, such as for photos, you can withdraw it at any time. Contact us using the details above.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Last updated: November 2026.